When I first got into the car business in the late 80's, the term Margin Compression was something relating to industries other than Auto. Back in those days, a dealer normally had a 60-90 day period to maximize their gross profit. Unfortunately those days are...

Blame - assign responsibility for a fault or wrong. Most dealership personnel will associate the term Reconditioning with Time-to-Line, although TTL involves much more than the normal "mechanical and cosmetic" processes. When I was in the dealership, the majority of the reconditioning of a used vehicle was...

If you still run your recon department on "gut feel" and not metrics, you're losing money. Metrics -- hard performance data -- is the road map to flowing gross from your recon to your bottom line. Manage by the facts and you'll flow significant gross to your...

Dealers who have the most efficient reconditioning time consistently average three to five days from recon start to front line. They also know where every car is at all times because every step has a clear owner who is connected to it through their mobile...

In our first of three articles discussing how to drive time and cost wastes out of the reconditioning process, we took a look at how lean manufacturing workflow principles when applied to automotive reconditioning, improves outcomes. That article outlined the fundamental processes for how to move...

Published inside Fixed Ops Magazine Jan/Feb 2016 An exercise to optimize the customer experience. This is the first installment of a three-part series that addresses reconditioning Time-To-Market, or TTM — a key performance indicator for more successful used car operations. Download and share the pdf > “Fixed Ops has...

When is it the right time for your dealership to move to a workflow architecture to manage your recon process?  When the mandate is, “Recon needs to get fixed.” Here are three principal reasons to support the change. Lack of accountability Cars not getting to the...