Dealers who have the most efficient reconditioning time consistently average three to five days from recon start to front line. They also know where every car is at all times because every step has a clear owner who is connected to it through their mobile...

One of the last opportunities in the modern dealership to make money is the reconditioning department. Unfortunately, most general managers don’t appreciate this function’s role in a well-run used car operation....

On the road to more profitable used car operations, an increasing number of dealers are aligning their resources and processes to operate at best-practices level of reconditioning performance.Their recon operations, like yours, can cut cycle time by half,getting their inventory frontline ready in three to...

Published inside Fixed Ops Magazine Jan/Feb 2016 An exercise to optimize the customer experience. This is the first installment of a three-part series that addresses reconditioning Time-To-Market, or TTM — a key performance indicator for more successful used car operations. Download and share the pdf > “Fixed Ops has...

  “What is the difference between managing Reconditioning time and Time-to-Market? The active involvement of the GM.  If you are still trying to hold people accountable for the reconditioning cycle instead of TTM then I have some great news. Recon is of course a vital part of...

If you still run your recon department on "gut feel" and not metrics, you're losing money. Metrics -- hard performance data -- is the roadmap to moving hidden treasure in your recon department. Manage recon by the facts and you'll flow significant gross to your bottom...

While on a recent conference call with a dealer group president, he asked the following question: "What is the single most important factor in successfully managing time-to-market (TTM) in a dealership?" My answer was, "The commitment and active involvement of the general manager". At the...