Vehicle reconditioning is an essential process for every used car department. It not only gets vehicles ready for consumers’ eyeballs, but when it gets them frontline ready fast, it can mean more gross on every sale. Every used car manager knows this intuitively. I’m not sure,...

Time-to-market (TTM) should be the single most important objective that defines your dealership’s culture. This objective should bind all recon resources together from the time vehicles are acquired to the time they hit the front-line. And, to institutionalize a true time-to- market culture, tools for...

When is it the right time for your dealership to move to a workflow architecture to manage your recon process?  When the mandate is, “Recon needs to get fixed.” Here are three principal reasons to support the change. Lack of accountability Cars not getting to the...

Ideally, every dealership should be able to manage used car reconditioning at a four- to five-day level, independent of volume. Some exceptional stores are able to operate in a three-day range by keeping service at a four-hour average and detail/photos to an eight-hour average. To...

A typical reconditioning workflow installation has a minimum of three principal stakeholders: the used car manager, the fixed operations manager and the general manager. In the early days of reconditioning workflow, starting around 2010, the scenario was a bit different than today. At that time, the used...

Buyers for pre-owned cars are spending money again, and across the country dealers are feeling cautiously optimistic about this continuing. At the same time, the online competitive landscape demands new ways of reaching buyers through search powerhouses, like AutoTrader.com, Cars.com and, now, Google. With all...

The simple answer is, “Start at the end and work back.” But, to accomplish this feat, you need to connect all your processes with anyone who touches your cars — including subs and vendors — and then use the ingredients listed below. First, it is a...

Having met with dealers at NADA, I’m reminded of Dale Pollak’s 2010 article, “Reconditioning – The Last Bastion of Old School Management.” While this is still generally true, there are finally straightforward solutions and verifiable success stories that have remedied this situation. However, getting reconditioning...

Are you measuring your Average Days in Recon? If the answer is “no,” then your actual all-inclusive number is probably double what you would like everyone to believe it is. And even worse, you may not even know what your recon team already knows about...