Having met with dealers at NADA, I’m reminded of Dale Pollak’s 2010 article, “Reconditioning – The Last Bastion of Old School Management.” While this is still generally true, there are finally straightforward solutions and verifiable success stories that have remedied this situation. However, getting reconditioning...

Are you measuring your Average Days in Recon? If the answer is “no,” then your actual all-inclusive number is probably double what you would like everyone to believe it is. And even worse, you may not even know what your recon team already knows about...

Workflow automation is an area of process improvement in which businesses benefit from high efficiency, better time management and a higher level of performance all around. Automation eliminates errors in routing, completion and delivery.  And, it creates an environment where the processes can be completed...

Metrics based on verifiable facts, and not opinions, is the only way to ensure you have airtight accountability in recon. If you include the third dimension of managing the ups and downs of business cycles, then these same metrics are vital to both short and...

Workflow technology measures and manages, in real-time, every step of the process, from purchase or trade to front-line ready or funded, so your employees are individually accountable. In addition, it is flexible enough to change quickly for any process or people changes. The following three examples...

Quick Quiz: Who is really responsible for time to market? Used car manager F&I Manager Fixed Operations manager All of the above   If 1,2 and 3 are not being measured as a start-to-finish workflow process, Time to Market performance cannot realistically be measured and managed. This...

Time to market (TTM) is the monthly average time from purchase or trade to the time sales are funded. You can think about it as the average time your cash is invested until it can be reinvested. Most dealerships begin with the logical subset of TTM,...

Few would dispute the retail auto business
has been slow to use mobile computing
devices in the day-to-day operations of their dealerships. Though, to be fair, the industry
has been virtually void of any specific software applications to support such devices — especially in reconditioning. Dealers can no...

The deal is not done until it’s “metal over the curb.” Ever heard about a sale where the “stips”
were not satisfied after multiple attempts with lenders but the trade was already sold? With all the market pressure to continually improve turns, this can — and...