Over the last 36 months, we have grappled with the question of why some dealerships, with known difficulties in reconditioning, still hang-on to their old processes. Two reasons keep popping up: a fear or risk of “rocking the boat,” and the idea that “everything is...

Several years ago, I attended a 20 Group meeting hosted by Rydell Chevrolet in Grand Forks, North Dakota. At that meeting, Dale Pollak had been a guest speaker and, on the flight out, I had the chance opportunity to be seated next to him. We talked...

The automated so ware tools associated with Dial A and Dial C are data rich and have been responsible for a majority of dealers to forgo their own “gut feel” on which cars to acquire
by converting to a sophisticated inventory management solution from either vAuto,...

2011 and 2012 were breakthrough years for dealers installing real-time reconditioning workflow advances. Similar technology
has been successfully implemented in the manufacturing sector, including automotive, to simultaneously reduce cost and improve quality and flexibility, while also increasing volume. Automated workflow management in reconditioning includes the integration...

Article courtesy of Dale Pollak @Velocity Overdrive You’ll get a range of responses when you ask dealers how much time it takes to recondition used vehicles. The best-performing dealers these days consistently get the job done in 24 hours or less. Meanwhile, other dealers report their reconditioning...

Nothing motives a workforce like real-time performance measurements. Therefore, four words — “real-time performance metrics” — may be the only thing standing between you and much greater performance and effectiveness for your reconditioning. Think about this.There is a strong connection between workforce analytics and the...

On any given day, my business conversations typically focus in on one of three topics: dealers who are ready to give up on recon spreadsheets and the extra managerial oversight; dealers not ready to admit they have a recon problem; and finally, dealers who have...

In late 2010, when workflow process was first applied to reconditioning, texting and data plans were expensive. In fact, most techs did not carry smartphones. Today, virtually all technicians, detailers, photographers, subcontractors and lot managers not only have smartphones — but, they know well how...

One of the most challenging and long-standing barriers to a smooth running recon process is the fact that the used car manager never has enough time to stay on top of recon — in spite of the fact that the UCM is typically the largest...