Featured Articles

3 Auto Retail Insights My News Show Guests Shared For Your Ears - Recon Article

3 Auto Retail Insights My News Show Guests Shared For Your Ears – Recon Article

AutoSuccess – October 20, 2021 3 Auto Retail Insights My News Show Guests Shared for Your Ears By Dennis McGinn This month, I am reporting three insights from retail auto business leaders, which they shared with me for your ears Read More »
Transparency and Value-Building Start with Displaying Added Investments - Recon Article

Transparency and Value-Building Start with Displaying Added Investments – Recon Article

AutoSuccess – September 16, 2021 Transparency and Value-Building Start with Displaying Added Investments By Dennis McGinn This month, I’d like to share here about a new competitive advantage that takes vehicle merchandising and value-building to a new level of customer Read More »
Speed to Sale and Selling Buyers - Recon Article

Speed to Sale and Selling Buyers – Recon Article

July AutoSuccess Speed to Sale and Selling Buyers By Dennis McGinn When I write here about bringing speed-to-sale benefits to your dealership, I’m speaking of considerable advancement in why customers choose to buy their used cars from you. As I Read More »
Coaching Recon Staff

Coaching Recon Staff

Coaching Recon Staff Create a More Confident, Fulfilled Vehicle Recon Staff By Brian Larremore Originally published in the September 2021 edition of Fixed Ops Magazine However you run your vehicle reconditioning operation, coaching and motivating the people responsible for this Read More »
Customers Can’t See Value You Hide

Customers Can’t See Value You Hide

AutoSuccess – August 27, 2021​ Customers Can’t See Value You Hide By Dennis McGinn I heard this said Friday, “You can’t see value in something you know nothing about.” It makes sense. Think in terms of the used cars you Read More »
The Best of Times

The Best of Times

AutoSuccess – June 4, 2021 THE BEST OF TIMES​ By Dennis McGinn Hasn’t this been a remarkable run in retail automotive? Profits are huge. Demand is something else, and customers have been more flexible than ever. So, what’s the worry? Read More »
When Converting Silos to Seamless Workflow, Software's Not Just Software

When Converting Silos to Seamless Workflow, Software’s Not Just Software

May AutoSuccess – Rapid Recon When Converting Silos to Seamless Workflow, Software’s Not Just Software By Dennis McGinn Last month’s column asked dealership execs to consider that software is not just software when evaluating purchase options. For example, when evaluating Read More »
Load Balancing For Tech Efficiency

Load Balancing For Tech Efficiency

LOAD BALANCING FOR TECH EFFICIENCY While Also Reconditioning Inventory For Pre-Owned Vehicle Profitability By Anthony Greenhalgh Originally published in the May 2021 edition of Fixed Ops Magazine Load balancing has critical implications for inventory turn – and thus, service tech efficiency. Read More »
Inventory Frontline Available or Sale-Ready — Does it Matter Today?

Inventory Frontline Available or Sale-Ready — Does it Matter Today?

MARCH – CBT NEWS Inventory Frontline Available or Sale-Ready — Does it Matter Today? By Dennis McGinn It’s a great time to be selling used cars. Dealers tell us the vehicles on their lots appreciate a point or two a Read More »

100% Certain in 2023

100% Certain in 2023 By Dennis McGinn Originally published in the December 2022 edition of AutoSuccess If you practice management-by-number in your stores and yet don’t know with 100 percent certainty what your reconditioning times, costs, and opportunities are, you’re not connecting to what you expect.

Read More »

Tackling Used-Car Challenges

Automotive News – November 2022 Tackling Used-Car Challenges New and innovative strategies that are helping dealers navigate the used-car shortage By Dennis McGinn & Cam Hitchcock As new-car sales dropped during the last year due to supply-chain disruptions, so did vehicle trade-ins, leaving dealers to

Read More »

IF IT’S NOT BROKEN, BREAK IT

Originally published in the November 2022 edition of AutoSuccess Online If It’s not Broken, Break It By Dennis McGinn I was pondering reality the other day. I realized that what we often understand as certainty is merely how ingrained our thinking has become toward something

Read More »

Why Honda of Downtown LA Switched Its Recon Software

Why Honda of Downtown LA Switched Its Recon Software By Jim Leman Originally published in the October 2022 edition of AutoSuccess Online “No room for error” summarizes used car operations at Honda of Downtown Los Angeles. Staff continues sharpening skills and creativity to source and

Read More »

Putting Cards on the Table With Used-Vehicle Shoppers

Putting Cards on the Table With Used-Vehicle Shoppers By Dennis McGinn Originally published in the October 2022 edition of WardsAuto More dealers are turning to used vehicles in the 5- to 7-year-old range, costing between $10,000 and $15,000. That leads to a logical question: How

Read More »

Guest Commentary: How to Build Trust With Vehicle Buyers

Automotive News – September 2022 Guest Commentary: How to Build Trust With Vehicle Buyers How can dealers build trust with customers when so much of the vehicle shopping process has moved online? By Dennis McGinn How can dealers build trust with customers when so much

Read More »