Automotive News – November 2022 Tackling Used-Car Challenges New and innovative strategies that are helping dealers navigate the used-car shortage By Dennis McGinn & Cam Hitchcock As new-car sales dropped during the last year due to supply-chain disruptions, so did vehicle trade-ins, leaving dealers to face an unprecedented shortage of used-car inventory. But dealers have ...
Originally published in the November 2022 edition of AutoSuccess Online If It’s not Broken, Break It By Dennis McGinn I was pondering reality the other day. I realized that what we often understand as certainty is merely how ingrained our thinking has become toward something or someone, which becomes a truth for us. That can ...
Why Honda of Downtown LA Switched Its Recon Software By Jim Leman Originally published in the October 2022 edition of AutoSuccess Online “No room for error” summarizes used car operations at Honda of Downtown Los Angeles. Staff continues sharpening skills and creativity to source and recondition cars quickly. Clayton Birtell, service director, pinpoints a pain, ...
Putting Cards on the Table With Used-Vehicle Shoppers By Dennis McGinn Originally published in the October 2022 edition of WardsAuto More dealers are turning to used vehicles in the 5- to 7-year-old range, costing between $10,000 and $15,000. That leads to a logical question: How can used-vehicle salespeople prove to customers these vehicles are good ...
Automotive News – September 2022 Guest Commentary: How to Build Trust With Vehicle Buyers How can dealers build trust with customers when so much of the vehicle shopping process has moved online? By Dennis McGinn How can dealers build trust with customers when so much of the vehicle shopping process has moved online? Trust has ...
Fixed Ops Magazine – October 2022 Sharing Service Resources Between Customer-Pay and Internal Service Environments By Jennifer Marszalek Service managers and advisors for combined retail and internal service centers often juggle conflicting priorities, personalities, and equipment that can test patience, resources, and the never-forgiving clock. Customer-pay and warranty work is vital to all dealers’ profitability ...
AutoSuccess Magazine – September 1, 2022 OpenRoad Auto Group Follows The Facts to the Money By Jim Leman Originally published in the September 2022 Dealer Service supplement to AutoSuccess Magazine OpenRoad Auto Group is the largest-volume automotive retail group in British Columbia, Canada. Since 2000, it has grown into 21 brands and 34 stores, including ...
Stand By Your Recon Heroes By Dennis McGinn Originally published in the August 2022 edition of AutoSuccess How you recondition your cars, including the methodology you adopt, the metrics you measure, and the discipline of your recon team, affects so much of your business, including: • inventory turn • speed to sale • labor efficiency ...
Kim Morrison is the internal service advisor at Canadian dealership HJ Pfaff Audi. Her job description could describe an individual with the abilities of a Swiss Army knife....
Tom Dunn, general manager of Fred Martin Superstore, Barberton, OH, discusses how Rapid Recon™ software allows dealers to monitor each step of reconditioning....
AutoSuccess Magazine – May, 2022 Sober Scalability and Truthful Transparency By Dennis McGinn If you are shopping for vehicle reconditioning software, it should be easy for you to understand the product’s core benefits, features, and advantages. No one should have to acquire more power or functionality than they need. A scalable brand will grow as ...
AutoSuccess Magazine – April, 2022 From NADA: Deliver Transparency, Prep for Margin Compression By Dennis McGinn A personal delight for me at this year’s NADA was a discussion with digital retail pioneer Chip Perry. He dropped by the Rapid Recon booth to record an episode of our video chat series YOUR PLACE, broadcast by the ...