Sales & Service Shake Hands Sales and service are supposed to be on the same team, but at most dealerships the used car relationship rates a 5 out of 10. In episode 21 of All Things Recon, performance consultants Josh and Bobby Wilcox draw on 1,000+ dealership installs to show how recon can repair that ...
The Standard Workflow – Best Practices for Time & Process How long should a car actually sit in recon? On this episode of All Things Recon, Bobby and Josh walk through a real dealership’s workflow step by step and lay out the goal times that add up to a five-day (or better) recon process. If ...
Most Common Pitfalls in Recon Small process mistakes can create big delays. In this episode, Bobby Wilcox and Josh Call break down the most common recon pitfalls dealerships face and share practical strategies to improve communication, eliminate bottlenecks, and keep vehicles moving faster at every step. 5 recon mistakes that are costing your dealership days ...
In today’s market, margins are shrinking, expectations are rising and agility is the new competitive weapon, which is why the fastest growing dealerships today don’t act like dealerships. They act like startups that move fast, experiment constantly and make decisions backed by data instead of assumptions. Rethink the Car-Buying Experience The reason is today’s customers. ...
Between used car acquisition at the dealership and the front line lies a “recon swamp,” a zone of friction and holding costs that erodes front-end gross by $50 to $80 per car, per day. Given the massive recovery potential, why do many dealer principals and general managers (GMs) struggle to drain this muddle? Often, it’s ...
Process Based Leadership Strong leadership creates stronger processes. In this episode, Bobby Wilcox and Josh Call discuss how clear expectations and team alignment can improve recon performance and drive better results across the dealership. Learn practical ways to create consistency and lead teams more effectively through every stage of the recon process. Recon process leadership: ...
The Perfect Trade Walk Is your dealership maximizing every trade opportunity, or letting small misses turn into profit leaks? In this episode, Bobby Wilcox and Josh Call break down what a consistent trade walk really looks like and how top stores use it to improve appraisal accuracy, speed up recon, and eliminate delays that quietly ...
Set Your Standard Is your dealership setting the standard in recon, or letting delays and guesswork slow it down? In this episode, Bobby Wilcox and Josh Call break down how top stores use clear standards to tier inventory, control recon spend, improve sales and service alignment, and cut bottlenecks that hurt speed and profitability. How ...
Welcome to an exciting journey in mastering the art of rapid inventory progression in your dealerships! We’re diving into purposeful reconditioning techniques and proactive steps to ensure that your vehicles are ready for sale in record time. What truly drives the turnaround of used-car inventory? It’s all about time-sensitive reconditioning! We’re aiming for a target ...
The Used Car Manager Is your used vehicle manager driving recon speed, or just buying cars? In this episode, Bobby Wilcox and Josh Call break down why used vehicle profitability is won or lost in reconditioning, not just acquisition. Learn how top stores improve sales/service alignment, speed up approvals, and cut recon time to boost. ...
NADA in Las Vegas was an incredible platform for Rapid Recon to connect with dealers, dealer groups, and industry partners and show how the right workflow drives real efficiency and results. From new conversations to familiar faces, we shared how Rapid helps dealerships streamline operations, stay accountable, and move vehicles through the process faster. The ...
How Clear Vehicle Stories Hold Price If your salespeople can’t quickly answer customers’ basic questions about the vehicle of interest, price becomes the only “sure thing” to negotiate. The real enemy of gross isn’t price shoppers — it’s uncertainty. When your team sounds unsure, customers assume risk. Risk turns into discount requests. Most discounts start ...